At Al Zuhoor Home Appliances, customer satisfaction is our top priority. We understand that buying used home appliances is a big decision, and we aim to provide complete peace of mind with every purchase. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The appliance is damaged, defective, or not functioning as described at the time of delivery.
  • The issue is reported within 24 hours of receiving the item.
  • The product is in the same condition as it was delivered (unused beyond initial testing, without external damage caused by the customer).

Used appliances are sold as-is, but we thoroughly test and clean each item before sale. Still, if something goes wrong right after delivery, we’re here to make it right.

2. Non-Returnable Items

Please note that returns will not be accepted if:

  • The issue was not reported within 24 hours of delivery.
  • The product was damaged due to misuse, incorrect installation, or electrical issues at the customer’s premises.
  • The appliance was sold under a “Final Sale” or “No Return” offer (which will be clearly mentioned at the time of sale).

3. Refunds

If a return is approved after inspection:

  • You will receive a full or partial refund, depending on the issue.
  • Refunds are typically processed within 5–7 working days.
  • Refunds will be issued using the same method of payment, or through cash/bank transfer (as agreed upon at the time of purchase).

We may also offer a replacement item or exchange if preferred and available.

4. Exchange Policy

We are happy to offer an exchange if:

  • The original item had a major fault or defect.
  • You contact us within the allowed return period.
  • The alternative product you need is in stock and of similar value (price differences may apply).

5. How to Request a Return or Refund

To initiate a return or refund request, please contact us via:

đź“ž Phone/WhatsApp: +971 55 213 7867
📧 Email: alzuhoorappliances@gmail.com

Please include the following details:

  • Your full name and contact number
  • The invoice or order ID (if available)
  • A brief explanation of the issue
  • Photos or a short video showing the problem (if possible)

Our team will respond promptly and guide you through the next steps.

6. Pickup and Inspection

Once your return is accepted:

  • We will arrange a pickup of the item from your location (within Dubai).
  • Our technician will inspect the product to verify the issue.
  • After approval, we’ll proceed with the refund or replacement as per our policy.

7. Our Commitment

At Al Zuhoor Home Appliances, we are committed to fairness and transparency. We deal in used appliances, but we never compromise on quality or honesty. Every product is tested and sold with full disclosure about its condition, and we stand behind our service.

If you ever face an issue, we’ll do our best to resolve it quickly and professionally.