Shipping & Delivery Policy

At Al Zuhoor Home Appliances, we aim to provide fast, reliable, and hassle-free delivery for all our customers across Dubai and nearby areas. Whether you’re buying a washing machine, fridge, oven, or any other appliance, our goal is to make sure your order reaches you safely and on time.

1. Delivery Areas

We currently deliver to:

  • All locations within Dubai
  • Nearby areas in the UAE (subject to availability and agreement)

For deliveries outside of Dubai, please contact us in advance to confirm availability and possible charges.

2. Delivery Time

Once your order is confirmed, we usually deliver your appliance within:

  • Same day or next day delivery in most areas of Dubai
  • Up to 2–3 business days for nearby regions, depending on location and availability

We will coordinate with you to set a convenient delivery time and confirm everything by phone or WhatsApp.

3. Delivery Charges

We offer:

  • Free delivery on most orders within Dubai (depending on location and product size)
  • For long-distance deliveries or urgent same-day requests, small delivery fees may apply, which will be communicated clearly at the time of order

No hidden fees. We believe in honest pricing and complete transparency.

4. Delivery Process

Our delivery team will:

  • Safely transport the appliance to your home or location
  • Deliver it to your doorstep or as close as possible, depending on building access
  • Allow you to test the appliance on the spot (if required)

For heavy appliances like washing machines or fridges, we recommend you prepare the space and electrical/water connections in advance for a smoother setup.

5. Failed Deliveries

If a delivery attempt fails due to:

  • Incorrect address provided
  • No one available to receive the product
  • Inaccessible location or delays on customer’s end

We may reschedule the delivery, but additional charges might apply. Please make sure to double-check your contact and location details when placing your order.

6. Damaged or Incorrect Items

We take great care in packaging and handling all products. However, if your item arrives damaged or if you receive the wrong product:

  • Notify us within 24 hours of delivery
  • Send us a photo/video via WhatsApp or email
  • We will take immediate action to replace, exchange, or resolve the issue

Your satisfaction is our top priority, and we are committed to solving problems fairly and quickly.

7. Pickup Option

If you prefer to pick up your appliance yourself, we’re happy to arrange a convenient time from our location in:

Al Sufouh – Dubai, United Arab Emirates
Please call or WhatsApp us in advance to confirm the product availability and pickup time.

8. Contact Us

For any questions about shipping or delivery, please contact:

📞 Phone/WhatsApp: +971 55 213 7867
📧 Email: alzuhoorappliances@gmail.com
📍 Address: Al Sufouh – Dubai, United Arab Emirates

Our team is always ready to help and make your buying experience as smooth as possible.